Overview
If you see the error 'The specified password does not meet the password policy complexity defined' when resetting your DeltaWMS cloud-hosted password, your new password doesn't meet the required security rules.
This error appears when your password:
Doesn't contain enough characters.
It isn't complex enough.
Doesn't contain the required character types.
Has been used previously.
Contains disallowed words.
Reset your password
To successfully reset your password, follow these steps:
Review all password rules displayed on the change password screen.
Create a new password that meets all the requirements shown.
Leave the Old Password field blank.
Enter your new password in the New Password field.
Re-enter your new password in the Confirm Password field.
Click Submit.
Your password is now reset.
🤓Tip: If your chosen password still doesn't work, try creating a completely different password that you've never used before. This helps identify if your original password broke a rule that wasn't obvious.
⚠️Important: Filling in the Old Password field can sometimes prevent your password from resetting if the entered value doesn't match the system's record.