Overview
If VAT isn't showing on your invoices even after you've selected the correct rate, the VAT field on the account may have overwritten the VAT rate setting. You can fix this by clearing the VAT value on the affected account.
Clear the VAT value
To clear the VAT value on the affected account, follow these steps:
Click Setup, then click Maintain Accounts.
Click the magnifying glass next to Account Code.
Double-click the affected account to open it.
Click Invoicing in the left-hand menu.
If the VAT Rate field shows the correct rate, click it and delete the value.
Click Apply.
When you see the 'Account was saved successfully' message, click OK.
Click OK again to close the Create Account screen.
Close DeltaWMS and log back in to ensure the changes take effect.
Verify the VAT rate
Once you've logged back in, verify the VAT rate has been cleared:
Click Setup, then click Maintain Accounts.
Open the affected account again.
Click Invoicing in the left-hand menu.
If the VAT Rate field is empty, select the correct rate from the dropdown.
Click Apply, then click OK twice to close the Create Account screen.
Close DeltaWMS.
Your newly generated charges should now show VAT correctly.
📌Note: Monitor your invoices to ensure VAT is appearing correctly on new charges.
⚠️Important: If VAT still isn't showing on your invoices after following these steps, raise a new support case before you create the invoice. Include the account name, this article title, and any other relevant information to help us investigate.