Overview
If you've printed a pick note successfully and all information appears correct on the printed document, but a task is missing when you scan the pick note on your RF scanner, you'll need to contact support for investigation. This article explains what you can look at before contacting us, and what information you need to provide when reaching out.
What can I check?
Firstly, check if the customer is set to generate any picking, receiving, or putaway tasks.
To start generating the task for the picking task, please follow the steps below:
Click the RDT Control tab.
Select Maintain Task Parameters.
Click on the Plus (+) on the relevant customer account.
Select the Picking/Receive task you need to start.
Tick the RDT Picking On? box.
Click OK.
This should start the task to generate.
🤓Tip: If you have an order that has been picked already, to generate a picking task, you will need to unpick the order. Once this order has moved back into the Outstanding status in the Order Pool, you can set the order back to picking status.
Need further help?
If a task is missing when you scan your pick note on the RF scanner after checking the above steps, you'll need to contact the support team for investigation.
📌Note: When raising issues with Delta Support, please ensure that you provide as much information as possible to ensure that there are no further delays, such as:
Pick Note Number
Product Number
Location Number