Overview
If your orders aren't importing through FTP and files are moving to the Backup folder, you can troubleshoot this using the Import Export Exceptions Log. This article explains how to identify and resolve the issue.
Check the Import Export Exceptions Log
Before raising a support case, check the Import Export Exceptions Log in Delta for error messages. This log will show you why the orders aren't importing and whether there are any issues that need fixing.
Open the Import Export Exceptions Log in Delta.
Review any error messages displayed.
Fix any errors identified on your side.
📌Note: The error messages will indicate whether the issue requires changes to your files or system configuration.
Raise a support case
If you've checked the Import Export Exceptions Log, fixed any errors, and orders are still not showing in Delta, you'll need to raise a support case for further investigation.