Overview
If your confirmed orders aren't generating dispatch files (PickExports), this is usually caused by the Import/Export engine stopping. This article explains how to check for exceptions and what to do next.
Check for exceptions in the Import/Export pool
The Import/Export pool may contain exception logs that explain why the engine has stopped.
Open the Import/Export pool.
Review any exception logs.
Check if the error message clearly identifies the issue.
If you can identify and resolve the issue from the exception logs, the Import/Export engine should resume creating dispatch files once restarted.
What to do if you can't resolve the issue
If the exception logs aren't clear or you can't resolve the issue:
Note any error messages or exception details.
Raise a new support case online.
Reference this article and include the exception details in your case.
Our support team will investigate the Import/Export engine logs and help resolve the issue.