Overview
When orders fail to import from Mintsoft into DeltaWMS, the cause is usually either a data issue in Mintsoft preventing the order from being exported, or a connector or service issue requiring support. Work through the checks below to identify which applies.
Provide us with Order Information i.e., are there multiple orders, or a single order?
Check the Order History in Mintsoft, and if it shows as NEW and has a Haulier set.
Confirm the order has a Haulier set in Mintsoft — orders without a Haulier will not be exported to DeltaWMS.
Check whether the order reference already exists in DeltaWMS — duplicate references will cause the import to fail silently.
If the order shows as NEW in Mintsoft with a Haulier set but still does not appear in DeltaWMS
This indicates a connector or file processing issue rather than a data problem in Mintsoft. Contact support with the following:
Whether the issue affects multiple orders or a single order
The order reference(s) and the customer account affected
When the issue started
Whether the Mintsoft connector service was recently restarted or a server maintenance window occurred
What to do next
Once you have confirmed whether the issue is a data problem in Mintsoft or a connector service issue, raise a support case with the relevant details above. Including this information upfront allows support to investigate immediately without needing to ask follow-up questions.