📌Note: The steps listed below will possibly involve your IT team if you are not on our Access Hosted servers.
If you are seeing this error message similar to this one:
You can follow these steps below, which you may need to get your IT team involved if you don't have the right admin rights or permissions. If you don't, then please pass these steps on:
In the Windows search box, type in Component Services
Click on the grey arrow against Component Services in the left-hand menu pane
Click on the grey arrow against Computer
Right-click on My Computer
Select the Properties option
Click on the Options tab
Set the Transaction Timeout to 600
Click on the grey arrow next to My Computer
Click on Distributed Transaction
Right-click on Local DTC
Click on the Security Tab
Make sure all the tick boxes are ticked, and No authorisation required is selected
If the above steps are set up correctly, check the TPW.ini file located in Program Files (x86) and the DeltaWMS folder. The timeout should be set to 6000. If the customer also has the XML Schemas Folder, check the TPW.ini file in the Windows Folder.
📌Note: If you are hosted with us and run the Delta Application from our hosted servers, and you find it's affecting all users, please raise this with our Delta Support team, as we will need to check these settings.