📌Note: The steps listed below will possibly involve your IT team if you are not on our Access Hosted servers.
If you are seeing this error message similar to this one, this article explains what it means and the steps that can be taken to resolve this:
What to do to fix this?
Follow these steps below, which you may need to get your IT team involved if you don't have the right admin rights or permissions. If you don't, then please pass these steps on:
In the Windows search box, type in Component Services
Click on the grey arrow against Component Services in the left-hand menu panel
Click on the grey arrow against Computer.
Right-click on My Computer.
Select the Properties option.
Click on the Options tab.
Set the Transaction Timeout to 600.
Click on the grey arrow next to My Computer.
Click on Distributed Transaction Coordinator.
Right-click on Local DTC
Click on the Security Tab
Make sure all the tick boxes are ticked, and No authorisation required is selected
If the above steps are set up correctly, check the TPW.ini file located in Program Files (x86) and the DeltaWMS folder. The timeout should be set to 6000. If the customer also has the XML Schemas Folder, check the TPW.ini file in the Windows Folder.
📌Note: If you are hosted with us and run the Delta Application from our hosted servers, and you find it's affecting all users, please raise this with our Delta Support team, as we will need to check these settings.