Overview
If you have scanned a pallet twice by mistake, and you are trying to scan the last pallet but are seeing a "Cannot over receive" message. This article will tell you what you can do to resolve it.
What does the "Cannot over receive" message mean, and what can I do?
Regarding the "cannot over receive" message, this typically occurs when all items on the receipt have already been booked in, and an additional scan (e.g., scanning one pallet twice) tries to exceed the expected quantity.
If a mistake is made during the receive, you have a few options:
Delete and Restart the Receipt
You can delete the incorrect entry and reprocess the receipt from the beginning, which you can follow the steps below:
Go to the Ribbon at the top and click on Pre-Receipt.
Select the specific Pre-Receipt from the pool displayed.
On the left-hand side, check the box next to the Pre-Receipt. The row will be highlighted in blue.
Click Delete. A dialog box will appear asking you to confirm the deletion of the Pre-Receipt number.
Enter the receipt number and click OK. The Pre-Receipt will be removed from the Delta Pre-Receipt pool.
📌Note: If you need to delete multiple Pre-Receipts, separate their numbers with commas (e.g., 21143, 21144, 21145). Please ensure accuracy when entering these numbers. Click 'OK' to confirm.
2. Allow Over Receiving
If appropriate, you could enable over receiving for the RF user. After over receiving:
You can remove the incorrect line using the negative button in the Confirm Putaway Confirmation Screen, or
Adjust the putaway by changing the pallet reference to the correct one on the same screen. Press Update to save and then OK to complete the booking.
3. Pallet Transfer Option
Alternatively, you can book the receipt as it stands, then carry out a pallet transfer to move stock to the correct pallet.
Ultimately, it’s up to you which of these methods best suits your workflow.
Pre-Receipt needs to be deleted due to corruption, or I cannot manage it through the usual application
If you encounter a situation where a Pre-Receipt needs deletion due to corruption or other reasons that cannot be managed through the usual application, this process can only be performed for Pre-Receipts that have not been completed.
There are 2 options that you can use:
Option 1:
Delete the existing putaway and create a brand new receipt from scratch.
Option 2:
Proceed with booking the receipt as it is, even with the duplicate pallet. Then use the Transfer Location function to move one of the lines to the correct pallet reference. This screen also allows you to create new pallets if needed. You can either keep the item in the same location or move it to a different location within that screen.
If all pallets involved have the same quantity, product, batch, and sell-by date, Option 2 would be a quicker and more efficient choice.