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Invoices generating for despatches from previous months

What to do when the system continues to create invoices for stock that was despatched months ago.

Tom Higgs avatar
Written by Tom Higgs
Updated this week

Overview

If your system is generating invoices for stock that was dispatched in previous months, this requires investigation by our support team. This issue can affect your accounting processes and needs to be resolved promptly. To report this issue, you'll need to raise a support case with specific details to help us investigate.

In the case description, include:

β€’ The name of the account or accounts that are still creating invoices.

β€’ Any dispatch note numbers that could help identify the issue.

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