When orders or pre-receipt files fail to import or export, DeltaWMS records an error you can view in the application. Use the steps below to locate the error and identify what action to take.

If an order or pre-receipt file is not importing or exporting, DeltaWMS records the error in the application.

Some error messages indicate an issue you can fix yourself before re-running the import.Errors you can resolve yourself:'Invalid product' — the product code in your file does not exist in DeltaWMS. Create the product record first, then re-import.Errors caused by file format or data problems:If the error references encoding, special characters, or field separators, check that your file encoding matches what your integration expects. A common cause of import failure is a mismatch between file encoding formats — for example, a file saved as UTF-8 when the integration expects a different format, or vice versa. Remove any emojis, special characters, or hidden symbols from text fields and re-import.If you are unsure of the required encoding format for your integration, raise a support case — the correct format varies by customer setup.

For errors that are not listed above or that you cannot resolve after checking the log, raise a support case via chat. Include the exact error message text and where it appeared in the application.