Overview
When orders fail to import from Mintsoft into DeltaWMS, the cause is usually either a data issue in Mintsoft preventing the order from being exported, or a connector or service issue requiring support. Work through the checks below to identify which applies.
đ Export conditions: For an order to export from Mintsoft to DeltaWMS, all three of the following must be true:
The order status is New
The order is matched to the correct Client and Warehouse in the integration account settings
A Courier Service (Haulier) is set on the order
If any of these conditions are not met, the order will not be exported and no error message will appear.
Provide us with Order Information i.e., are there multiple orders, or a single order?
Check the Order History in Mintsoft, and if it shows as NEW and has a Haulier set.
Confirm the order has a Haulier set in Mintsoft â orders without a Haulier will not be exported to DeltaWMS.
Check whether the order reference already exists in DeltaWMS â duplicate references will cause the import to fail silently.
â ď¸ Order reference character limit: Mintsoft stores order references up to 250 characters, but only the first 20 characters are included in the export file sent to DeltaWMS. If your order references are longer than 20 characters, the truncated value is used as the identifier in DeltaWMS. A reference that appears unique in Mintsoft may match an existing truncated reference in DeltaWMS, causing a silent duplicate import failure.
Check the DeltaWMSExported tag
Once an order has been exported to Delta WMS, the connector applies a DeltaWMSExported tag to it. Any order carrying this tag is permanently excluded from future export polls â even if the export did not result in a successful despatch. This means a previously exported order will not be re-sent automatically.
Within Mintsoft, Click Orders then Overview.
Find the affected order and click to open it.
Check the order tags for a DeltaWMSExported tag.
If the tag is present and the order needs to be re-exported, remove the tag manually.
Ensure all other export conditions are met, then wait for the next connector poll.
Important: Removing the DeltaWMSExported tag allows the connector to attempt export again. Before removing it, confirm with your warehouse team that the original export did not reach Delta, to avoid duplicate orders being created.
Check whether order rules must run first
Your Delta connector may be configured to wait for order rules to complete before exporting an order. When this setting is enabled, the connector requires an OrderRulesRun tag to be present on the order before it will export it. An order that meets all other conditions but is missing this tag will be silently held until the tag is applied.
Click Orders then Overview.
Find the affected order and click to open it.
Check whether an OrderRulesRun tag is present.
If the tag is missing, check that your order rules are configured correctly and have run against this order.
If order rules are not in use at your warehouse, contact your system administrator â the connector may be configured to wait for order rules to complete before exporting, which would need to be disabled.
Check the order is within the 28-day export window
The Delta connector only exports orders created within the last 28 days. Any order older than 28 days will not be picked up automatically, even if all other export conditions are met. This can happen if an order was held for an extended period â for example, due to a missing courier service or a system outage.
Check the creation date of the affected order.
If the order is more than 28 days old, it cannot be exported automatically.
Contact your system administrator or Mintsoft support to discuss manual export options for orders outside the lookback window.
Note: The 28-day window is measured from the order creation date, not the date the issue was identified. Orders older than this threshold require manual intervention.
Check the Delta integration account is active
If no orders are being exported at all â not just a single order â the Delta integration account itself may be inactive or the Export Orders setting may be turned off. When the account is not active, the connector skips all processing for that account.
Click Connect then Warehousing Integrations.
Click Access Delta and find your integration account.
Check that the account status is set to Active.
Check that Export Orders is turned on.
Click Save if you make any changes.
Wait for the next connector poll and check whether orders are now being exported.
Note: Changes to the Delta integration account settings take effect at the next scheduled connector poll. If you suspect the connector service itself has stopped, check the Last Stock Sync, Last ASN Sync, and Last Product Sync timestamps. Stale timestamps across all three indicate the connector service may not be running.
If the order shows as NEW in Mintsoft with a Haulier set but still does not appear in DeltaWMS
This indicates a connector or file processing issue rather than a data problem in Mintsoft. Contact support with the following:
Whether the issue affects multiple orders or a single order
The order reference(s) and the customer account affected
When the issue started
Whether the Mintsoft connector service was recently restarted or a server maintenance window occurred
What to do next
Once you have confirmed whether the issue is a data problem in Mintsoft or a connector service issue, raise a support case with the relevant details above. Including this information upfront allows support to investigate immediately without needing to ask follow-up questions.