If the Import/Export engine has stopped, all file processing halts — no orders, products, or pre-receipts will be picked up or processed until it is running again. Before contacting support, work through the checks below.

Signs that the engine has stopped: files are present in the import folder but nothing is being processed, the issue affects all import types (orders, products, pre-receipts), and or something changed recently on the server or with the system configuration.

Log into DeltaWMS and click Import/Export. Select All Dates to view the latest errors. The log will show you whether there are exceptions recorded around the time the engine stopped. Note any error messages shown — you will need these when raising a support case.

If the steps above do not resolve the issue, raise a support case. Include: which import types are affected, when imports last worked successfully, whether files are visible in the import folder, and any error messages from the Import Export log.