Within a hosted environment, the printers are controlled by a 3rd party software called Thinprint. Thinprint licenses are managed on the hosted Access server, but the management of the printers is locally controlled by your internal IT team. The IT team will configure this for use at your local site.

If the issue still persists, please raise a new case online and reference the title of this article, and please include details of what has been tried so far and when the issue first occurred.