Overview
If the system times out when generating charges. The message will say something like:
An error has occurred in your application.
-214727900 SQLSVR Distributed Transaction completed.
What checks do I need to run?
You can check the setup as below; you may need to get your IT involved to make any amendments, but you should at least be able to check the settings on that PC.
Go to your Component Services in Windows:
Go to My computer, and right-click select Properties.
Then go to the Options tab, and look at the Transaction Timeout section. If this is set to 60 seconds, change this to 600.
Press OK to save.
📌Note: Windows updates can sometimes knock the Transaction timeout from 600 back to 60.
Need further help?
If you still have issues, please raise a new case online and reference this article.