Performance issues with RF guns or DeltaWMS can often be resolved by restarting the relevant services or checking connectivity. Follow the steps below for your hosting type.
On-premise customers
Ask your IT team to check for network issues, including VPN and port connectivity, and reboot the Wi-Fi router if needed.
Ask your IT team to reboot the server where DeltaWMS and the RF scanner services are installed. This resolves most performance issues.
If the issue persists after rebooting, contact support and include the following information:
Screenshots of any error messages.
Confirmation of whether the issue affects DeltaWMS, RF guns, or both.
Confirmation of whether all users across all sites are affected.
The date and time when you first noticed the issue.
Access-hosted customers (Cloud and Evo)
Contact support and include the following information so our team can investigate and resolve the issue remotely:
Screenshots of any error messages.
Whether the issue affects DeltaWMS, RF guns, or both.
Whether all sites are affected or only a specific site.
The date and time when you first noticed the issue.
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