If you are experiencing performance issues that are not related to an outage, gather the following information before contacting support. This helps the team diagnose the problem more quickly.
Provide screenshots of any error messages.
Confirm whether the issue affects DeltaWMS, RF guns, or both.
Confirm whether the issue impacts all users across all sites.
Note the date and time when you first noticed the issue.
Ask your IT team to check for network issues, including VPN and port connectivity, and reboot if needed.
Reboot your Wi-Fi router.
📌 Note: If you are an on-premise customer running DeltaWMS from your own servers, raise this with your internal IT team first. They will need to reboot your servers to resolve the performance issues.