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Reopening a resolved ticket

Find out how to reopen a resolved ticket, and what to do if more than 24 hours have passed since it was resolved.

Written by Jes

If your ticket has been resolved, you can reopen it by replying to the ticket within 24 hours of it being resolved.

⚠️Important: The 24-hour window starts when your ticket is resolved. After 24 hours, the ticket is closed and can no longer be reopened.


If your ticket was resolved less than 24 hours ago

Reply to the ticket. Your reply will reopen it so our team can continue helping you.


If your ticket was resolved more than 24 hours ago

The ticket is closed and cannot be reopened. To get further help:

  • Start a new conversation with our support team.

  • Include your previous ticket number in the new conversation. This allows us to link the two conversations together.

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