Why this message appears
It may be that the Print Tool Token has expired.
Generate a new Print Tool Token
Ask an onsite Admin to log in to Evo.
Create a new Evo tab, by pressing the + button
Click on + Add App (from the top right hand corner)
Give this new space a name (Like ‘Print Token Generator’), click Create:
Find ERP Token Generator, and press the Add to Space button.
Select / Tick the current option, this will be called something like: Delta PrintL01DeltaWMS
Check the Expiry Date
If this has expired, press Regenerate Token
Copy the Token
Will looks something like this:
eyJhbGciOiJIUzM4NCIsInR5cCI6IkpXVCJ9.eyJ0b2tlbi1pZCI6ImRhYzNmMDc2LTEC…
Copy this and put this in the Print Tool log in screen in the Token section.
Press Sign in
Once in, you should be able to print again.
Check the new Expiry date and put a calendar remined in to do this is a years’ time.
If the problem continues
If you continue to see this message after following these steps, you may need further assistance.
To get help, raise a new case online and include the title of this article in your case description