If your public IP address has changed, you'll need to request an update to your VPN configuration. This article explains how to submit your request to ensure your connection continues working smoothly.
⚠️Important: You need to submit your request at least two to three weeks before your old IP address expires. This allows time for the necessary preparations.
The Support team will raise your request with the Hosting team, who will action the change.
📌Note: Submit your request at least two to three weeks before your old IP address expires to allow sufficient time for the update.