Overview
You may find from time to time that the report emails are not coming through. This could be due to the task failing, or the emails are coming through, but they are either being blocked or they are falling into the junk/spam folder. This article can talk you through what to check and what to do next.
What checks do I need to do?
Firstly, to rule this out as a possible cause, could you please ask your customers to do the following:
Check their Junk/Spam folders.
It could also be due to the emails being stuck in Microsoft 365 Defender, and after being released from Quarantine, they will receive the task reports. Could you ask the customers affected to check with their Internal IT and ask them to check for any blocks by Microsoft 365 in Quarantine?
Need further help?
Once these have been checked, if your customers have confirmed that there is nothing in their junk/spam folders, and nothing is being blocked by Microsoft 365 in Quarantine, please get in touch with the Delta support team.
📌Note: When reaching out to support, please include the following information:
Confirmation that the emails are not in Junk/spam folders, and are not being blocked by Microsoft 365 Defender.
Customer Account Code.
Name of the report(s) that they are not receiving.
The last time and day they received them.